Whether you call them featured snippets or position zero, they have become the holy grail of SEO since Google released this feature back in 2014. In short, featured snippets are direct, quick answers you’ll see at the very top of a Google search results page. The featured snippet block includes a direct answer to the user’s query. For instance, we searched “What are featured snippets?” and received the following:
The potential benefits of landing in position 0 on a search engine results page are tremendous. You stand to enjoy more traffic, more SERP visibility, and a significant jolt in the credibility of your brand. Fortunately, you don’t have to be in a top-ranking position to land in position 0.
Getstat reports a stunning 70% of featured snippets are from sites not currently in top-ranking organic positions. Let’s take a closer look at featured snippets and a few suggested ways you can increase your chances of landing in position 0.
What Are the Most Common Types of Featured Snippets?
Featured snippets can come in virtually all sizes and shapes, including:
- Numbered lists
- Bulleted lists
- YouTube Videos
According to Getstat, the most popular type of snippet is the “paragraph” type at 81.95%, list snippets came in at 10.77%, while table snippets came in at 7.28%. And when it comes to the types of queries receiving the most featured snippets, they include:
- DIY processes
How Can I Get a Featured Snippet?
No doubt, this is the million dollar question! The sobering answer is Google will decide which user’s queries will be most effectively answered by a featured snippet. At the same time, Google will decide which domains they’ll use for the answer.
Although you can tell Google to not use a page for a featured snippet — by including <meta name=“googlebot“ content=“nosnippet”> in the page header — there are no official markups that will make Google use your page. This also means you don’t need to have any type of special HTML markups for search engines to feature content from your site in position 0.
Claiming Position 0 Starts with Keyword Research
Most studies confirm featured snippets are regularly triggered by long-tail keywords, such as the “What are featured snippets?” query demonstrated above. As a matter of fact, the more words you type into the search box, the more likely you’ll be presented with a featured snippet. If you’re looking to land in position 0, start your keyword research with featured snippets in mind. Consider:
- You may find more success with long-tail question-type of queries. Look to answer one of the Five W’s — who, when, what, why, or where — of intermediate difficulty. It’s a good place to start because these are the easiest to identify, but you shouldn’t stop there.
- You should also target informational intent — not just questions. Although featured snippets usually look to answer a searcher’s immediate question, question-type queries are not the only kind that trigger featured snippets. According to an Ahrefs study, large majority of keywords that triggered featured snippets were long-tail queries without any questions in them.
Keep Your Sections Tight
If you want to land a featured snippet, it’s vital to keep the section concise and tight. One commonality we’ve noticed throughout most featured snippets is brevity. In addition, you should section off your paragraphs and lists instead of simply letting them run all together.
For example, this list is only 55 words. And SEMrush suggests it’s a relatively normal length for featured snippets. Their analysis discovered the most common length for featured snippet content is anywhere from 40-50 words.
However, it doesn’t mean your entire article should be a single paragraph. On the contrary, Google has consistently given preference to longer-format content, which is commonly referred to as cornerstone content. This content should be broken into smaller, more digestible subsections with attention-grabbing images.
Even if you do not believe longer-format cornerstone content receives preferential treatment in Google, you can still cover more related questions in a single piece by creating longer, more in-depth content. Here are a few tips that have delivered exceptional results for others:
- Ask questions in subheaders throughout the article. These subheaders should be closely related to the title.
- Once you ask the question, immediately answer it in a shorter one-paragraph answer.
- You can elaborate on the topic later on in the article.
Use Headers to Section off Your Content
In the process of formatting your content for featured snippets, it’s critical your break up content using SEO best practices. Make sure you organize your lists, steps, or paragraphs with headers in natural chronological order. You can use H1 headers, H2, H3, and H4 headers to organize your content and communicate the right message.
Keep It Well Organized and Factual
Similar to users, Google simply loves lists, steps, facts and numbers. You’ll see this time and time again, the information presented in featured snippets will be numbered lists, actual ingredients, cooking times, city of birth and birth years, as well as other fact based elements. Make sure to get as factual as possible and always employ numbers, lists, and proper names. Google seems to notice and like certain HTML codes, such as:
- <ol> Order Lists
- <table> Table
- <ul> Unordered list
Create a Single Article that Answers Several Related Question
Based on data from Ahrefs, once your page gets featured for particular information, it’s much more likely to be featured in other related queries. As a result, you should word your article and structure it in a manner that provides a lot of answers to several similar questions.
Google is exceptional at determining closely related questions and synonymic questions, which means there is no point in creating a new page to answer closely related questions. Having problems coming up with great questions? Use the Serpstat tool under “Questions” to help you create an awesome list of questions with your core keyword.
Got SEO questions? Don’t hesitate to contact Ready to Run for solutions and answers.
Most people are surprised to learn there’s much more to on-page search engine optimization (SEO) than keywords. On-page SEO is the process of optimizing your web pages to rank higher as well as earn more traffic through search engines.
While off-page SEO refers to external ranking signals like backlinks, citations, etc. — on-page SEO refers to both your HTML source code as well as content. Let’s take a closer look at a few simple and actionable on-page SEO steps you can take to improve the performance of your pages.
If Your Content Isn’t Solving a Problem…You Have a Problem
Far too often, we see companies who are doing it all wrong! Instead of looking to solve a problem for potential readers and/or prospects, they create content that is self-serving. Today, consumers are smarter than ever and are more hip to overtly-used sales language.
It’s best to create content that solves a unique problem. When you start with a problem and link it to a solution your business provides, you are well on your way! In addition, make sure your solution-based content checks all of the following boxes:
- Title tags and meta descriptions are still super important. So much so, your title tags and meta descriptions are the first — and may be the only — impression potential readers will have of your site. Make sure your title tags and Meta descriptions are irresistible enough to arrest the reader’s attention and make them click.
- Short and long-tail keywords should be well integrated. As you’re writing to solve a problem, you should think like a consumer thinks! Furthermore, you should include the words your potential clients would use to learn more about a solution to their problem. Make sure you’ve done your research and are including relevant short and long-tail keywords in your content, title tags, and Meta descriptions.
- Keep your content fresh. Make it a practice to review your content and keep it up to date. This should be a continual wash and repeat cycle, which will help influence the freshness ranking factor for your pages.
- Headlining with your header tags. It’s critical your H1, H2, and H3 are in a logical order to communicate the importance of subheaders to search engine crawlers. For example, the title of your page is the H1 and the H2 header tags should be related to (or be a sub-question) the title.
- What’s a picture worth? We know an image is worth a thousand words, but they can significantly slow down the performance of your site, which can negatively affect your SEO. Make sure your images are compressed to make your page nimble. And adding title file names and alt text can help your pictures rank in image searches as well as make them more accessible to all readers.
Elevating Your On-Page SEO to the Next Level
If you’re looking to elevate the profile of your website and take your on-page SEO to the next level, make sure you do the following:
- How easy is your content to read and digest? In general, the easier your content is to read, the better. You can use Flesch-Kincaid Readability tests to determine where you content ranks.
- Term frequency-inverse document frequency or TF-IDF may sound pretty intimidating, but it’s not. This term simply refers to the number of times a keyword (such as “How to fix a leaky faucet”) is mentioned on your page divided by the number of time in other places. It’s nothing more than a calculation to determine the relevance of “how to fix a leaky faucet” is on your page. If you can master this relatively simple technique, you can take your on-page SEO to the next level and help improve the visibility of your content.
- Get your content featured in Position 0 —Google’s Featured Snippets. Featured Snippets are type of search engine result designed to provide users with a direct, concise answer to their questions — directly on the SERP page without the user needing to click through on any specific result. Featured snippets come in a range of sizes and shapes, including bulleted lists, paragraphs, numbered lists, tables, YouTube videos, images, and more.
Make Your Content Crawler Accessible
A web crawler is a spider bot used by search engines to systematically scour the World Wide Web. If you want your page to be found or improve your visibility, make sure you can confidently check the following accessibility boxes:
- Meta robots tag allows crawling. If you’re blocking Google bots from crawling your website, you will never be found. In addition, you should make sure your URL is included in the sitemap.
- Internal linking is critical. If you create a blog post called “How to fix a leaky faucet,” you should have other pages linking to this page with anchor text that includes “How to fix a leaky faucet.” This will help ensure Google knows the keyword is important and the page is actually about fixing leaky faucets.
- Schema markup is a semantic vocabulary code you can add to your site to assist search engines in returning better results for users. By adding relative schema markup, you can spoon feed search engines what your content and pages are about.
Amplify Your Content with SEO Solutions
We get it — optimizing your content can seem confusing, especially when you consider the countless other tasks vying for your attention as a business owner. However, you don’t have to do it alone. Ready to Run offers a full team of SEO specialists who will work to optimize your content and improve visibility, so your content won’t go unnoticed.
In keeping with Google’s movement towards providing a friendlier user experience, the AMP project was created to get rid of mobile load times completely. While there have been changes to Google’s search engine algorithms in the past regarding mobile sites, this seems to take it to a new level, making it all but required to have an AMP-ready version to maintain high search engine ranking positions (SERPs).
What is AMP?
Simply put, the AMP version of your website is essentially a bare-bones framework that contains only the most important parts of what you have to offer. Google, along with many other observers, are convinced that the greatest opportunity for growth lies with mobile devices. In order to make the most out of this, websites need to be able to load quickly, even in areas that have less than optimal data coverage.
Will AMP Affect Your Website?
Google has made it clear that if your website loads slowly in a mobile browser, you are going to be penalized for it. Since AMP is at such an early stage in its development, implementing it on your site now could give you a leg-up on your competition. AMP results are at the top of search pages, meaning even if you have the top spot for a keyword, if you do not have AMP set up for your website, you will be below pages that do.
How Does AMP Work?
Implementing AMP on Your Website.
If your website runs on WordPress, there are a few plug-ins you can download straight from the dashboard that will do most of the work for you. One of the best, and most frequently updated, is the official Automattic/Wordpress AMP plugin, which can be found here. This plug-in creates an AMP version of all of your existing pages, which will then be indexed over the next few days.
For sites that do not run on WordPress, the process of creating AMP-compatible pages for existing content will require an overhaul of your CSS. This is something usually best left to a professional, since it can take a lot of time to do the right way.
Tracking with AMP.
Keeping track of your visitors through Google Analytics is fairly simple throughout the AMP version of your website, as you only need to add a bit of code to your pages. Other tracking programs may not work quite as easily, which is where professional help would usually come into play.
The Google Hummingbird Update:
What It Means for You
What is Google Hummingbird and why should your business care? Since there are many misconceptions about this topic, I will try to explain what Hummingbird actually does in order to illustrate the reason it matters to your businesses.
Google Hummingbird is the new search algorithm and is widely believed to be a one of the most significant evolutions search engine functionality. As we have mentioned in previous articles, search engine algorithms are continuously being altered to improve user experience. Google implements several hundred subtle modifications to its algorithm each year, but according to Amit Singhal, Vice President of Google Search, Google Hummingbird is perhaps the most significant alteration to the algorithm since 2001.
After Google’s announcement about the update, many outrageous predictions about Hummingbird leading to a SEO apocalypse surfaced over the Internet. Despite the over reactions of some misguided individuals, Hummingbird will not dramatically impact your ranking on Google. That being said, it does represent a significant step forward for semantic search and provides a wealth of insights into the direction the Internet is heading.
What Does Hummingbird Do?
Google Hummingbird is a major milestone in semantic search, or the effort to improve search results by making search engines better at understanding the intent of a search query. This is nothing new to Google. For over a decade, Google started using information in custom settings and profiles to influence search results.
In the past, Google would deliver search results based on the content that matched the queried terms. But relying on individual keywords alone has its limitations.
Here are two related queries:
Query 1: “Where can I find a place to eat in Poughkeepsie, NY”
Query 2: “Restaurant in Poughkeepsie”
Both of the queries are essentially looking for the same information in two different ways. But what if a business describes itself as a restaurant and not a place to eat on its website?
Google is getting better at recognizing the meaning of terms or phrases in the context of a query. In this case, Google may consider “restaurant” as a possible substitute for “place” to better satisfy this query.
Dealing With Long-Tail Search
In developing the Hummingbird update, Google’s primary concern was coming up with a better way of dealing with “long-tail” searches. For anyone unfamiliar with long-tail search, it simply refers to searches with a larger number of words in the search phrase. For example, a short search may be, “Directions, 3 Neptune Rd., Poughkeepsie”, while a long-tail version would be something like, “How can I get to 3 Neptune Road in Poughkeepsie, New York?”
According to Google, longer search queries represent a significant portion of the total search volume. Before Hummingbird, these queries have tended to produce less accurate results because they usually include several words with no correlation to the intended search. This presents a number of issues, which brings us to our next section.
Why do long-tail searches matter to Google?
From an advertising perspective, Google is interested in long-tail search for the ability to sell ads for these queries. Google has a difficult time showing the volume around these queries and establishing a value behind bidding for these Adwords.
In just a few years, tremendous growth has been seen in mobile and tablet devices, capturing a significant portion of the total search marketshare. One mobile search trend has interesting implications for Google, is the popularity of using long-tail “conversational” or “natural language” search queries on mobile devices. Smartphone users often have the ability to speak their commands into the phone to voice recognition artificial intelligence programs, such as Apple’s Siri, which causes a more speech-like, conversational query.
Mobile represents a new and emerging market over which Google will want to quickly establish dominance. The ability to better understand conversational search queries is therefore crucial. Without a way to improve long-tail search results, mobile searches would be skewed toward the irrelevant terms in these more verbose searches rather than what was intended. Hummingbird attempts to address this issue, using the entire search query to better understand and apply intelligent scoring to the individual words as they relate to each other in the context of the whole.
Google understands that mobile has a role to play in the future of search. In order to remain the top search engine, Google must be able to offer a superior experience for users across all devices.
Do Keywords Still Matter?
Keywords still play an important role in the semantic analysis (or method for recognizing the concepts and themes associated with your content). However, website owners should move away from long-tail search optimization and focus on creating content with greater depth about specific concepts.
In the past, the only way to appear in results for longer, often unusually worded searches, meant including them in your website content. As a recent post by Ammon Johns explains in greater detail, Hummingbird will (in theory) have the ability to interpret these verbose queries and return the same results as a clearly worded short-term search.
For website owners, targeting and tracking long-tail search results should be a thing of the past. Google wants us all to stop focusing on wording and start creating great content around specific topics. The goal should be to offer original, high-quality content that provides value or addresses a specific topic will improve your Author Rank Authority.
What does Google mean by better content? Google offers great insights in a post on their official blog. Although it was posted in 2011, the advice holds true today and the bullet points will help you to “step into Google’s mindset.”
What Does Google Hummingbird Mean for Me?
It is not a coincidence that the most significant update to Google in over a decade, which deals primarily with mobile search issues, comes on the heels of an unprecedented growth in mobile search. Hummingbird is likely just the first in a number of changes Google will make to improve user experience – including new indexing criteria.
During a presentation at the the 2013 Pubcon Conference, Matt Cutts, Head of the Google Webspam Team, emphasized that focusing on mobile strategies, such as a responsive website design, will be a crucial aspect of any online presence.
“Mobile is huge,” said Matt Cutts. “No matter how savvy you are, I think you might be surprised at how quickly mobile is growing.” Matt Cutts also highlighted some remarkable facts about mobile searches on Youtube, which are illustrated by the charts seen below.
Round up: What you need to know about Google Hummingbird:
- Hummingbird will favor marketers: Offer interesting, unique content tailored to your target audience’s interests.
- SEO Rules Remain the Same: If you have developed a SEO strategy that complies with Panda and Penguin, these current SEO efforts should not have to change.
- Improved Conversational Search: Examining terms within the context of the entire query, Google is understanding and providing more weight to the relevant terms in a search.
- Mobile is Huge: If you have not started making mobile web experiences a major factor, now is the time.
Hummingbird is certain to have more changes and implications in the future. It is impossible to predict just how this newest update will play into future for Google, but the smart online marketer will begin adopting these best practices today and be prepared for what may come tomorrow.
How to Optimize Images for Search Engines
Images not only help a webpage look great, they are also an important part of a website’s search rankings. The following will examine some of the most important elements search engines use to determine which images to index.
Numerous specialty search engines, also known as “verticals,” exist within major search engines, such as Google, Yahoo and Bing. A vertical is simply search engine that focuses on a specific type of Web content, such as the items on the Google menu bar (YouTube, Google Shopping, Google Images etc.). Following the best practices will not only increase the likelihood of a webpage being ranked higher for relevant keywords in a general search, but also the image being found through a vertical.
In addition to being found through searches on these verticals, content within these categories can also appear in the general web search results. Therefore, it is important to optimize all forms of online content to be indexed by search engines.
Here are a few ways to improve the likelihood of getting search engines to index an image:
- Descriptive Alt Tags: Search engines are able to see that an image is on a webpage, but it cannot read what the image is without a little help. Alt tags provide search engines with a description of the image, which are used in indexing images in search results.
- Title Tags: Like alt tags, title tags also help search engine bots know what the image displayed is all about. It should be short, catchy and descriptive. In FireFox, Opera, and other browsers, the title tag pops up when a visitor hovers over an image.
- Image File Names: Include keywords that describe the image in its file name. For example, the file name web-design-professional.jpg would be a better name than stockpic18662k334d772.jpg for the image below. Also notice that the name of the file is more than one word, which have been separated or “parsed” with hyphens. Although website copy should be written naturally, image files should exclude non-keywords in the title.
- Image Size: Large photos should be resized to help preserve page speed. The image size should also be included in the html on the page to give search engines details on the size of the photo. (Note that the image size code should not be used to resize the image on the page). Images should be resized prior to being uploaded to the website.
- Add Keyword Rich Captions: Adding keyword-rich captions directly above or beneath an image can also improve its chances of being indexed higher by search engines.
- Anchor Text: Just like using links to a page or article, including good anchor text is important when linking to an image. Using the picture below as an example once again, change generic links, such as “View Photo,” to something like “Website Developer – View Larger” to include keywords in the anchor text.
- File Formats: If you have access to Photoshop or a similar program, take advantage of the “Save for Web” option to optimize a photo. If this is not an option, try to save photos in JPEG format and set to a resolution of 72 pixels per inch. A full discussion of image format & SEO is beyond the scope of this article, website owners may also want to look into Google’s WebP image format.
Image Optimization Helpful Hints
Image Optimization Helpful Hints
In addition to these more technical aspects, some general SEO rules apply to images as well.
- Avoid Keyword Stuffing: Stuffing keywords into any of the areas discussed above will be seen as a “black hat” SEO tactic by search engine and have a negative impact on search rankings. Instead, use keyword-rich text that is written in plain English.
- User Experience: Like all other content on a website, images should be chosen based upon the value it will add to the visitor’s experience. Carefully select pictures or graphics that will both resonate as well as immediately communicate the message of that web page. Put differently, if a picture is worth a thousand words, make sure it reinforces a message consistent with the text on the page.
- Consider Image Quality: Good quality photos make for a better user experience, so avoid using blurry or low resolution photos. However, before you start uploading huge, high resolution images; remember files that are too large will take longer to load, slowing down page speed and diminishing the overall user experience.
- Image Placement: Many visitors will not scroll to the bottom of a page, so it is generally a good idea to position images higher on a page. According to Google’s guidelines, image captions, titles, and other content surrounding an image provides search engines with important information used to understand an image.
To conclude, be mindful of how search engines read and index content and how that relates to search ranking. Following best practices for image optimization and general search engine optimization, your website will see drastic improvements.
One question that seems to come up over and over pertains to Search Engine Optimization (SEO) and the importance of meta keywords. Plainly stated, we don’t use them. For the simple reason that they are almost completely irrelevant and often do more harm than good. Nearly all major search engines that once used them stopped in the late 1990′s. For some reason, this is a SEO myth that never seems to die.
In 2009, Google announced on its official blog that it does not use meta tags for ranking websites (and has no intention of using them in the future). Why? About a decade ago, keyword meta tags quickly became a way to stuff a website with irrelevant keywords to dive traffic from unrelated search terms. As a result of this persistent abuse, most search engines quickly abandoned (or significantly reduced the importance of) keyword meta tags in ranking websites.
Below is a video of Matt Cutts, the head of Google’s Webspam team, giving an explanation of why keyword meta tags are not a factor for Google.
In addition to Google, other search engines have made similar announcements regarding the keyword meta tag. In October of 2009, Yahoo! had made an announcement similar to the one Google made just one month before. In addition, Bing representatives have stated that meta keywords are mainly used to identify spammers, but if used perfectly will make very minor improvements to a website’s search ranking.
In the end, meta keywords are basically a waste of time and energy. But it isn’t all doom and gloom. Here are a few basic steps to improve user experience to improve a website’s search rankings:
- Focus on improving user experience factors, such as page speed
- Make it easy for users to find related content to improve click through rates
- Develop high quality, engaging content that will drive visitors to your site and keep them clicking on pages
- Include rich snippets or detailed information that help users find specific information
- Improve user experience across all platforms with a responsive website design
It is very likely meta keywords will hang around for some time, but we hope this article will make even a small contribution towards debunking this myth. There are many factors that effect search rankings and many more articles will be posted to provide methods and insights into improving SEO. But for now, we encourage all website owners to focus on improving user experience, which is perhaps the most important place to start in any SEO strategy.
As a business owner, researching the seemingly endless online marketing options may be overwhelming at first. The internet is full of web development companies and online marketing firms that try to convince business owners to invest in all kinds of products and services. If you are uncertain about the best way to start promoting your brand online, the following provides simple ways to start an online brand for a small business.
Social Media Strategy
Social media sites are great tools for businesses to connect to customers, capture new leads and improve its website’s rank on major search engines, such as Google, Yahoo and Bing. However, as important as it is for a business to have social media accounts, it is even more important to use them appropriately.
- Do a few things well: Rather than try to be on every social media site, pick only a few that are most likely to have your target audience and actively participate on them.
- Understand the platform: Different social settings can call for very different behavior, which is also true for social media. Try to look at the ways other users already interact on the social media site to get a better understanding of the ways to participate.
- Monitor social media sites: Customers use social media to communicate with businesses and expect responses to be made promptly. Failing to check social media sites can result in customer dissatisfaction.
Developing a Professional Website
A professional website does not mean complex or expensive per se. In fact, a small business should create a website that is well laid out, easy to navigate and engages the target audience.
Small businesses drive website traffic with the following:
- Demonstrate Value: Keep the language clear and easy to read. Avoid industry jargon and focus on the benefits of your products and services.
- Mobile Design: Allow customers to visit your website from any location with mobile and tablet version.
- Frequent Updates: Websites that are active with frequent updates are heavily favored by search engines. Consider adding a blog to your website and publishing content on a regular basis.
Local Business Search Optimization
Local business search sites are a powerful tool for allowing customers to find your business online. These are websites that provide reviews and other information about businesses, such as Superpages, Yelp, Citysearch etc. In addition to submitting a website to major search engines, find business directories that will help potential customers find you online.
- Provide details: Add as much relevant content in your listing as possible, including contact information, link to your website, photos, videos and the products or services the business offers.
- Update information: Remove any out dated content, such as old contact information.
- Niche directories: Local directories that are relevant to your business can provide better results. These directories also appeal to an audience that is interested in your industry and will likely drive more traffic to a website.
- Build over time: Avoid submitting to as many directories as possible all at once. Search engines look unfavorably on businesses that just spam directories.
Helping local retailers and service providers to get found
Among the many trends effecting social marketing is SoLoMo (pronounced So-Low-Moe) which is short for Social-Local-Mobile. Retailers and service providers are utilizing this strategy to attract new customers and stay connected with current ones. Today’s patrons want to feel special and to have a more personalized shopping experience. With the popularity of smart phones and tablets, Geo-Location Technology has taken the lead with apps like Yelp, Urbanspoon, Foursquare and even Facebook. More and more, search engines have given increased weight to geo-location and review based mediums.
To break down ”SoLoMo”: Social refers to connectivity and interaction with customers. This also refers to user reviews and ratings. Local is the understanding and data collection of a business’ clientele and location. Mobile refers to portability and the overwhelming use of smartphones and other portable devices to make decisions on the go. Search engines are giving more weight to location based data such as check-ins and customer reviews. Search Engine Optimization, properly utilizing these technologies is vital to SEO.
When searches are made from a computer, the search engine bases the location on the IP Address. However, this does not provide the hyper-local information necessary for most small businesses and mom & pop stores to compete with national chains. According to a recent survey by Pew, around 42% of Americans with cell phones have a smart phone, this translates to approximately 98 million people. A recent survey also found that over 70 million of the smartphone owners use apps on a daily basis. According to CNN TECH, the bulk of the growth has been with the college educated population under 65 years of age. Mashable reports, “… adoption rates are still stronger among certain demographics. College graduates, 18-35 year olds and those with an annual household income of $75,000 or more are 60% more likely to have a smartphone than other groups.” With these numbers, the marketing potential cannot be ignored.
Many of the apps that allow Check-Ins offer the ability for businesses to market promotions and to even act as a customer loyalty reward system. Once a user checks-in using the GPS in the phone, they can receive discounts or receive incentives for repeat patronage. Users can write reviews from their seats, upload photos and brag about where they are at the time. The more activity a location has, the better the search engine optimization (SEO), increasing the likelihood that your business will get found over your local competition.
It is ill-advised not to stay engaged with customers through the various social media accounts. This is much like having a phone number and answering machine but never checking the voice mail or returning calls. Customers like to feel that their opinion matters and offers the business the ability to see their prospective of what your business’ strengths and potential weaknesses that can be changed. Even with negative feedback a business has the opportunity to invite the guest or customer back to hopefully have a more enjoyable experience. Often customers will amend their public negativity to reflect their improved opinion.
Data gathering is another essential that mobility and other social mediums offer. Most programs have breakdowns of users’ gender, age and activity to see what is working/or not to help focus efforts to achieve maximum results. Analytical programs will also show which sites are generating traffic to your website. This also shows who your customer base is to allow your business to cater to the current base or alter efforts to attract a different demographic.
Like it or not, companies that understand and utilize SoLoMo will be at the forefront of marketing. Push marketing tactics are becoming a thing of the past as pull marketing is increasingly appealing to consumers. Stay connected, understand your customer base and improve patronage and sales through Social Local Mobile strategies.